While they did not come in record time it was hardly their fault. I always feel these guys do a really wonderful job, the come out in all weather, clean up the problem and get the power flowing. Three cheers for them
The problem lies with the schedulers. They seem to be there to waste the time of the hard working guys and to frustrate those whose power is out. We have run across this countless times but it never changes.
This time Steve called and I insisted that he give a really throughout account of what the problem was. We needed a tree crew to come and get the hanging fallen tree down and clear up the line before we could do anything. He called three different times.
First time they just seem to log the call, even though we told them the line was down and the tree had fallen.
Second time, ‘Oh there is a down cable, we don’t have that here.’ – Update the listing.
Third time. We need a tree crew don’t forget. ‘Sure we get it’ Right!
8.20pm the door goes. It’s the power company. Surprise! They don’t have a tree crew so they cant do anything. Not to mention its dark now there is no way it would be safe to work on that tree at night.
What a waste of the power crews time! They came all the way out here but could do nothing because the idiot scheduler still had not logged that we needed the tree dealt with first.
I am sure these guys have a lot of people to help, a lot of power out, they don’t need to be sent somewhere that they cant do the job because the idiot scheduler had not logged the problem correctly! It must really annoy them.
Monday morning the scheduler calls to ask if our power is back. Of course its not! Does he think the tree magically vanished in the night? Every time we have a downed tree they call and ask if its magically been fixed. I really wish we did have a magic tree removal service. The whole tree problem on the farm would be dealt with by now.
The tree crew came shortly after with a huge bucket truck, chopped up the tree in no time and got our driveway cleared. Three cheers for them. The power crew arrived shortly afterwards and fixed the line. Hooray for the power crews, Boo to the schedulers!